EMA Nutrition LLC respects the privacy of visitors to and business clients of our website, https://emanutritionllc.com/, which we use to market our private label and white label dietary supplement manufacturing services to brands, retailers, distributors, and other business partners.
This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, when we may share it, and the choices available to you. EMA Nutrition LLC is the business responsible for determining the purposes and means of processing personal information collected through the Site.
By using the Site, requesting a quote, or otherwise providing information to us, you acknowledge that you have read and understood this Privacy Policy. We may update this Policy from time to time as described in Section 14. The “Effective Date” above reflects the most recent revision.
2. Information We Collect
2.1 Personal Identifiers
- Name
- Company name and job title
- Email address
- Phone number
- Business mailing address
- Account information, where an account or client portal is offered
2.2 Quote Requests and Business Inquiries
When you submit a quote request, contact form, or inquiry regarding private label, white label, wholesale, or distributor services, we may collect:
- Product format and formulation details you provide (e.g., desired capsule, tablet, gummy, or liquid specifications)
- Order quantity, packaging preferences, and target launch timeline
- Business details relevant to evaluating and fulfilling your request (e.g., company size, distribution channels, target markets)
2.3 Payment and Order Information
- Billing details and transaction records associated with orders, deposits, or invoices
- Payment information is generally collected and processed by our third-party payment processor(s); we do not store full payment card numbers on our own servers except as necessary and permitted by applicable card network rules
2.4 Communications
- Records of emails, phone calls, and messages exchanged in connection with quote requests, orders, or customer support
- Marketing communication preferences and consent records
2.5 Website and Device Information
- IP address, browser type, device type, operating system
- Pages viewed, referring/exit pages, date and time of visit
- Approximate geographic location derived from IP address
2.6 Cookies and Tracking Technologies
See Section 7 below.
Note: EMA Nutrition LLC does not, through the Site as currently structured, collect individual consumers’ personal health conditions, dietary restrictions, or wellness assessments. If this changes, this Policy should be updated to add a dedicated sensitive-health-information section comparable to applicable privacy regulations.
3. How We Collect Information
We collect information through:
- Quote request and contact forms on the Site
- Direct communications with our sales, formulation, and customer support teams
- Order and account management systems
- Payment processing systems
- Cookies, analytics, and similar tracking technologies
4. How We Use Personal Information
We use personal information to:
| Purpose | Description |
|---|---|
| Evaluate and respond to quote requests | Reviewing your product, formulation, and packaging requirements to provide pricing and lead times |
| Fulfill orders | Managing production, packaging, quality inspection, and shipping of your order |
| Process payments | Handling invoicing, deposits, and payment transactions |
| Client communications | Responding to inquiries and providing order updates and support |
| Improving our Services | Analyzing Site usage and inquiry trends to improve our offerings and website |
| Website security | Detecting, preventing, and responding to fraud, abuse, and security incidents |
| Legal compliance | Complying with applicable laws, regulations, and legal process, and enforcing our agreements |
| Marketing communications | Sending industry updates, product announcements, or promotional communications, only where you have provided consent or as otherwise permitted by law, with the ability to opt out at any time |
5. Confidentiality of Business and Formulation Information
We recognize that formulation specifications, proprietary ingredient combinations, and business plans shared with us in connection with private label or custom formulation projects are sensitive and commercially valuable.
- Limited access. Access to client formulation and business information is limited to personnel who require it to quote, develop, produce, or support your order (e.g., formulation, production, and account management staff).
- Purpose limitation. This information is used only to provide the services you request and is not used for unrelated purposes, and is not shared with other clients or competitors, without your consent.
- No unauthorized disclosure. Client formulation and business information is not disclosed except as described in Section 6 below or as required by law.
- HIPAA status. EMA Nutrition LLC is a supplement manufacturer and does not provide individualized healthcare or nutrition-counseling services to consumers. We do not represent or claim that our Services are “HIPAA-compliant.” If our business relationships change such that we independently qualify as a HIPAA “covered entity” or “business associate,” we will implement the applicable HIPAA safeguards and update this section accordingly.
6. Sharing and Disclosure of Information
We do not sell your personal information for money. We may share personal information with the following categories of recipients, solely as necessary to operate our business:
- Service providers and vendors who perform functions on our behalf (e.g., IT support, packaging and label design vendors, freight and logistics providers), subject to confidentiality obligations
- Payment processors to process transactions and prevent fraud
- Website hosting and CRM/marketing platform providers that store and serve Site content and manage inquiries
- Analytics providers that help us understand Site usage (see Section 7)
- Legal and regulatory authorities, when required to comply with a subpoena, court order, legal process, or to protect the rights, property, or safety of the Company, our clients, or others
- Successors in a business transaction, such as a merger, acquisition, financing, or sale of assets, subject to standard confidentiality protections
EMA Nutrition LLC does not sell, rent, or share personal information for third-party advertising purposes, except as may be separately disclosed to you, such as through an opt-in marketing pixel described in Section 7.
7. Cookies and Tracking Technologies
We and our third-party partners use cookies and similar technologies to operate and improve the Site.
- Essential/functional cookies — necessary for core Site functionality, such as form submissions and account access
- Analytics cookies — used to understand how visitors use the Site (e.g., Google Analytics or similar tools)
- Marketing/advertising pixels — used only where applicable and, where required, only with your consent, to measure advertising effectiveness
Your choices: You can control cookies through your browser settings, including blocking or deleting cookies. Where legally required, we will provide a cookie consent banner or preference center allowing you to manage non-essential cookies.
8. Data Security
Consistent with the New York Stop Hacks and Improve Electronic Data Security Act (SHIELD Act), we maintain a data security program that includes reasonable administrative, technical, and physical safeguards, including:
Administrative safeguards
- Employee confidentiality obligations regarding client and business information
- Privacy and security training for relevant personnel
- Access management limiting data access to personnel who need it
- Security review of vendors who handle personal information on our behalf
Technical safeguards
- Secure systems and password protections
- Encryption of sensitive data in transit (e.g., via TLS/SSL) and, where appropriate, at rest
- Monitoring for unauthorized access
Physical safeguards
- Protection of physical and electronic business records
- Secure disposal of records and devices containing personal information
No method of transmission or storage is completely secure, and we cannot guarantee absolute security of information transmitted to or stored on the Site.
9. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide quoting, production, and fulfillment services you have requested
- Satisfy legal, tax, accounting, or regulatory obligations
- Maintain accurate business and transaction records
- Resolve disputes and enforce our agreements
Retention periods vary by data type. For example, quote and order records are retained for 7 years for accounting and traceability purposes. When information is no longer needed for these purposes, we take reasonable steps to securely delete or de-identify it.
10. Data Breach Notification
We maintain procedures for responding to suspected or confirmed unauthorized access to personal information, including internal investigation and containment steps. In the event of a security breach affecting private information of New York residents, we will provide notification consistent with the timing, content, and method requirements of the New York SHIELD Act and other applicable data breach notification laws.
11. Third-Party Links
The Site may contain links to third-party websites, marketplaces, social media platforms, or service providers not owned or controlled by EMA Nutrition LLC. This Privacy Policy does not apply to those third-party sites, and we encourage you to review their privacy policies independently.
12. Children’s Privacy
The Site is a business-to-business website directed at brands, retailers, and distributors and is not directed to, or intended for use by, children under the age of 13. We do not knowingly collect personal information from children under 13, consistent with the Children’s Online Privacy Protection Act (COPPA). If we learn that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete it promptly.
13. Marketing Communications
We may send email newsletters, industry updates, or promotional communications to business contacts who have provided consent or with whom we have an existing business relationship, consistent with applicable law (including the CAN-SPAM Act). Every marketing email includes an opt-out mechanism, and you may unsubscribe at any time by following the instructions in the email or by contacting us at [email protected].
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business model (for example, if we begin offering direct-to-consumer nutrition consultation services). When we make material changes, we will update the “Effective Date” above and, where required by law, provide additional notice.