A Problem With Your Order? We'll Make It Right.

At EMA Nutrition LLC, we are committed to processing and shipping your order as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 1–3 business days (Monday through Friday, excluding holidays).

Once processed, orders are shipped using trusted carriers such as USPS or other qualified shipping providers.

Shipping Options

• Standard Shipping — Estimated delivery: 5–8 business days. Flat rate shipping fee applies at checkout unless your order qualifies for free shipping.
• Expedited Shipping — Estimated delivery: 3–5 business days (including processing time). Available for an additional shipping fee, calculated at checkout based on package weight and destination. Expedited orders receive priority processing whenever possible.

Shipping Coverage

We currently ship to all 50 U.S. states. Orders are dispatched from our warehouse during normal business days (Monday through Friday).

EMA Nutrition LLC reserves the right to use an alternative shipping carrier or service when necessary to ensure the safest and most cost-effective delivery of your order.

Restricted Items

Certain products may require ground transportation only due to federal shipping regulations. These may include products containing flammable, pressurized, volatile, or otherwise regulated ingredients. Delivery times for these items may be longer than standard estimates.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect or incomplete shipping address, the customer will be responsible for the actual cost of reshipping the order once the address has been confirmed.

For shipping questions, please contact our Customer Support team.

Customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the following return policy.

Products may be returned if they:

• Are returned within 10 days from the original invoice or delivery date.
• Remain unopened, unused, and in their original packaging.
• Are in resalable condition.

For health and safety reasons, opened or used dietary supplements cannot be returned unless they arrived damaged, defective, or incorrect.

Non-Returnable Items

The following items are not eligible for return:

• Opened or used products (unless damaged or defective)
• Clearance or final sale items
• Customized or special-order products

Orders exceeding $200 that are custom or special-order items may be subject to a 50% restocking fee if returned or canceled after production has begun.

If you receive a damaged, defective, or incorrect product, please contact us within 5 business days of delivery.

Please provide:

• Your order number
• Photos of the damaged or incorrect item
• Your preferred resolution (replacement or refund)

EMA Nutrition LLC will provide a prepaid return label for approved claims involving damaged, defective, or incorrect products.

Return Shipping

• If the return is due to an error made by EMA Nutrition LLC, we will cover the return shipping cost.
• For all other approved returns, the customer is responsible for return shipping expenses.
• Original shipping charges are non-refundable unless the return resulted from our error.

Refused or Undeliverable Packages

Orders refused by the customer or returned due to an incorrect or incomplete shipping address will be refunded less the original shipping charges and any applicable return shipping costs.

Refund Processing

Once your returned item has been received and inspected, approved refunds will be issued to the original payment method within 7–30 business days, depending on your financial institution.

Return Address

EMA Nutrition LLC

Please contact our Customer Support team before returning any product to obtain return instructions and, if applicable, a Return Authorization.